Frequently Asked Questions

Yes, it is possible to schedule a visit to Harmonices to see the facilities, get an idea of what life is like in the community and ask any questions you may have. Visits are often a great way to evaluate if the community fits your needs and preferences.

Yes, many Senior Living communities offer the flexibility of making multiple visits to help you discover your options and make an informed decision. You can schedule several visits at different times to get a full understanding of what Harmonices offers and to determine if it's the right place for you.
En nuestro caso, estamos encantados de recibir su visita tantas veces como  sea necesario; puede programar con nosotros varias visitas en diferentes  momentos así podrá disponer de una visión completa de lo que ofrece  Harmonices y determinar si es el lugar adecuado para usted.    
Contacte con nosotros por teléfono o cumplimentando el formulario y  agendaremos una o varias visitas.

The services and elements included in the prices may vary depending on the package and Harmonices policies. In general, prices usually include the rent of your apartment, cleaning services, maintenance, basic supplies (such as water, electricity and heating), meals if provided, access to common areas, and possibly other specific amenities and services. We recommend that you carefully review the terms of your contract to understand exactly what services and supplies are included in the price.
Nuestra tarifa base incluye el alquiler del apartamento con servicios esenciales: desayuno diario, suministros (electricidad, calefacción/aire, agua, internet y Netflix), conserjería, mantenimiento, una limpieza mensual, gestiones administrativas y acceso a las zonas comunes y actividades culturales.

Además, puede personalizar su experiencia añadiendo servicios opcionales como limpieza ampliada, comidas caseras diarias y un completo pack de bienestar que incluye actividades grupales, consultas médicas, enfermería y podología.Así, solo pagará por los servicios que realmente necesite, manteniendo la comodidad, la independencia y la calidad de vida que distinguen a la Villa Harmonices.

Prices may vary depending on the length of your contract and Harmonices' policies. In some cases, there may be more advantageous rates for long-term contracts. We suggest that you contact the Harmonices admissions team for specific information on available rates and contract options.

The price guarantee for renewing your contract will depend on Harmonices' policies and terms. In some cases, special conditions may be offered for residents who decide to renew their contract, but this may vary. We recommend that you discuss contract renewal and specific conditions with the Harmonices admissions or finance team before making a decision.
En cualquier caso, cualquier ajuste en la tarifa será comunicado a nuestros clientes con un mínimo de dos meses de antelación.

The bond policy may vary depending on the circumstances and the contract. In many cases, the payment of a bond is required, which is generally used as security to cover possible damages or outstanding debts at the end of the contract. We recommend that you check the bond details in your lease agreement and discuss any questions you may have with the Harmonices admissions team.

The payment of reservation fees or additional fees may vary depending on Harmonices' policies and the booking method. Some Senior Living communities may charge a reservation fee, while others do not. We suggest you check with the admissions team if there are any additional fees or fees associated with booking your stay.

No problem, we include all the basic supplies such as electricity, water and unlimited internet.

You can book a stay at Harmonices through different methods, which may include:Online booking: Yes, you can make online reservations through our website or online booking platform, if we have this option. Direct contact: You can also contact our admissions or customer service team to make the reservation over the phone or in person.

Online booking availability may vary depending on Harmonices' reservation policy. We recommend that you check if they offer the online booking option on their website or contact their admissions team for specific details.

In many cases, Senior Living communities such as Harmonices offer flexibility in terms of the length of your stay. You can opt for an initial short-term stay to test the experience and, if you wish, extend your contract after that period. We suggest that you discuss this option and any specific requirements with the Harmonices admissions team.

The documents required to make a reservation may vary depending on Harmonices' policies. In general, you may be asked for identification documents, contact information, and possibly an application form. We recommend that you contact the admissions team for a specific list of the documents required for your reservation.

The payment required before check-in will generally include a reservation fee or initial deposit, as well as the first month of rent. The precise details of the costs and payment deadlines will be specified in your lease agreement. We recommend that you carefully review the contract and discuss any questions about payments with the Harmonices finance team to ensure that you are aware of the costs involved before your arrival.

The minimum and maximum stay may vary depending on the terms of your rental agreement and availability at Harmonices. Usually, some rental contracts may have a minimum period, such as a month or more, and in many cases, there is no maximum stay. We recommend that you discuss these details with our admissions team to obtain accurate information based on your needs and circumstances.
En cuanto a la estancia mínima, apostamos por largas estancias para fomentar la estabilidad y la integración en la comunidad. Sin embargo, ofrecemos un periodo de prueba y adaptación antes de confirmar el contrato de  alquiler definitivo. Si sus circunstancias son especiales y necesita una  estancia corta, le recomendamos que consulte con nuestro equipo de Atención  al Cliente (info@harmonices.es) para evaluar su caso en concreto y encontrar  la mejor solución posible.

The monthly payment is usually made by bank transfer or by another payment method agreed in your lease agreement. The specific time of payment and the details of the billing process will be specified in your contract. Usually, payment is made in advance at the beginning of each month. If you have any questions about the payment process, we suggest contacting our financial or admissions team for detailed information.

SEPA (Single Euro Payments Area) is a European payment system that allows transfers and direct debits in euros throughout the SEPA territory. In most cases, monthly payments to Harmonices will be made via SEPA bank transfer, making the payment process easier.

If you want to end your contract before the due date, we recommend that you review the cancellation and notice terms set out in your lease agreement. In many cases, a notice period may be required and cancellation fees may apply. We suggest talking to our admissions or finance team to discuss the details and available options.

The return of the security deposit will depend on the conditions and terms of your lease. Usually, the deposit is refunded after an inspection of the apartment is carried out to ensure that it is in good condition and in accordance with the terms of the contract. The time for the return of the security deposit may vary depending on Harmonices policies and local laws. We suggest that you review the specific details of your contract and discuss the reimbursement process with our finance or admissions team.

In most cases, Harmonices offers flexibility so that residents can log in at any time of the month, as long as there is availability. However, we recommend that you contact our admissions team to check availability and coordinate your entry date according to your needs.

The term of the contract and cancellation policies may vary depending on the specific terms of your lease. Generally, a required notice period will be established to give notice of your intention to terminate the contract. We suggest that you review your contract and discuss any questions or concerns about the termination of the contract with our admissions team.

The check-in process will be carried out in collaboration with our admissions team. Once you've decided to move to Harmonices, you'll need to coordinate a convenient arrival date with our staff. During the check-in process, you will receive the keys to your apartment and any important information related to community regulations and available services.

The check-out process will be coordinated according to the terms of your contract. You must notify our admissions team in advance of your intention to end your stay. During the check-out, the condition of your apartment will be reviewed and the necessary arrangements will be made for the return of the keys and any other process related to the termination of your contract.

Yes, at Harmonices we take care of the maintenance of our facilities and apartments. Our goal is to make sure everything is in good condition for your comfort and safety.
Además, disponemos de asistencia 24/7 exclusivamente para emergencias, garantizando su tranquilidad y seguridad en todo momento.Nuestro objetivo es que su única preocupación sea disfrutar de su estancia y dedicar su tiempo a las actividades que le aporten bienestar y satisfacción.

The regular maintenance of our facilities and apartments is included in our services and does not entail additional costs for our residents.

If something in your apartment or common areas is not working properly, you can let us know about the incident, and our maintenance team will take care of it in a timely manner.

If you accidentally break something in your apartment or in common areas, we recommend that you report the incident to us as soon as possible. Depending on the situation, there may be replacement or repair policies for damaged items, but we'll always work with you to find the best solution.

To report an incident, you can contact our reception team or use any other means of communication that we provide. We are available to help you and resolve any issues you may have.

In the event of an emergency, such as medical problems or security situations, we recommend that you call the emergency number that we will provide during your stay. Our staff will be ready to assist you and provide you with the necessary help in critical situations.

Yes, at Harmonices we take care of cleaning the apartments. Our goal is to provide a clean and comfortable environment for all of our residents.
Para quienes desean un mantenimiento más frecuente, ofrecemos el Pack Limpieza opcional, que incluye limpieza semanal, cambio de sábanas y toallas, y servicio de cama.De este modo, cada residente puede elegir el nivel de atención que mejor se adapte a sus necesidades y estilo de vida. 

Regular cleaning of your apartment is included in our services. There are no additional costs associated with cleaning your private space.
Si desea una limpieza más frecuente o un mantenimiento doméstico ampliado, puede contratar nuestro Pack Limpieza opcional, que incluye limpieza semanal, cambio de sábanas y toallas, y servicio de cama.Los espacios comunes son atendidos regularmente por nuestro equipo, sin coste adicional para los residentes.

Yes, we change sheets and towels on a regular basis to ensure your comfort and the hygiene of your apartment.
Este servicio garantiza su comodidad e higiene mediante una limpieza semanal, cambio de ropa de cama y toallas, y servicio de cama, todo gestionado por nuestro equipo doméstico.Los residentes que no contraten el pack disponen de una limpieza básica mensual incluida en el alquiler con servicios.

The laundry service for sheets and towels is also included in our services at no additional cost. We want you to feel at home without worrying about these tasks.
Este servicio incluye el lavado y cambio semanal de ropa de cama y toallas, asegurando su comodidad y bienestar sin tener que ocuparse de estas tareas.Si desea lavandería o tintorería para prendas personales, puede contratarlo fácilmente como servicio extra a la carta, con la flexibilidad de elegir la frecuencia que prefiera.

Our common areas are regularly cleaned by our cleaning team. We maintain a high standard of cleanliness in all shared areas, such as recreation spaces, dining rooms and corridors. This helps to create a pleasant and safe environment for all of our residents.